Section 1: Order Requirements - Before placing an order with our company you must first read and agree to the terms set forth in this user agreement policy. We by no means want your experience with us to be unpleasant. The reason for this policy is so that you, the customer, can be well informed about our company and our policy.
Section 2: Credit Cards Online & Security Our Company currently accepts Visa, MasterCard, American Express and Discover. We will process an order with the information provided to us by an online order through our SSL secure system. We use the latest and most advanced encryption technology so that all information is sure to be secure. In order to protect both us and our customers from internet fraud we will only ship to the credit card's billing address.
Section 3: Internet Fraud Our company DOES NOT tolerate any form of internet fraud or theft of merchandise. In order to protect our customers and our company from internet fraud we will only ship to the credit card's billing address. If we conclude that a customer was involved in an illegal transaction we will prosecute to the fullest extent of the law. After receiving their merchandise, if a customer does a charge back, we will prosecute to the fullest extent of the law. The customer will be responsible for all the fees associated with the charge back and the recollection of the money owed. If a customer, after placing an order submits a charge back without first requesting a refund, the customer will be responsible for all the fees associated with the charge back. If a customer refuses to acknowledge these terms their local law authorities will be notified and other means for collection of the money owed will be sought out. These measures are taken to protect both our honest customers and our company.
Section 4: Sales Tax - Due to the nature of this business we are required to charge sales tax for NY customers. The Sales Tax is 7 3/8%
Section 5: Shipping - You have the choice of 2 shipping services. The services and costs are as follows: UPS Ground: Ship time 1-6 days (depending on where you live). UPS Expedite: Ship time 2-3 days. The shipping rates are calculated based on where you live. All orders placed with our company are shipped using UPS. Delivery times vary due to many factors including availability of product, hours of operation, weather conditions, distance from our warehouse to your location, busy holiday seasons etc. Please take these things into consideration if you need an item in a certain amount of time. In general, from the time an order is placed to the time it is shipped is usually 1-5 business days. (Monday-Thursday). Delivery times are in addition to the time that is required for us to process, pack and ship your order. Shipping carriers do NOT make delivery date guarantees for orders shipped via Regular Ground Service.
Section 6: Product Warranties - Each product is fully guaranteed by the manufacturer (unless specifically stated otherwise) for the amount of time that that particular manufacturer warrants the item. All warranties are provided by and serviced by the manufacturer of the corresponding product. We cannot accept items for repair, even if they are under a manufacturer's warranty. For full details on authorized repair centers, contact the manufacturer directly. If you are unable to obtain the manufacturers contact info we would be more than happy to get that for you. Neither the manufacturer nor our company will be responsible for freight of items requiring warranty service.
Section 7: Guns - Gun warranties vary by manufacturer. Most gun manufacturers now offer a 1 full year warranty. Some only offer a 30-day warranty. Any warranty service required should be directed to the respective manufacturer. Our company does not offer on site product repair or service of any kind. We can put you in contact with the manufacturer if need be.
Section 8: Paintballs - There is absolutely NO WARRANTY expressed or implied on paintballs of any type or brand. Upon shipping the product, it is understood that many factors play a role in the quality of the product upon receipt. These factors include quality of handling and the climate that the paintballs are exposed to in transit. Once it has left our shipping center we CANNOT cover any damages what so ever. Paintballs, by design, are fragile objects and they are prone to break under rough handling conditions. Be sure to inspect your package when the product is delivered. If you need to file a claim for damaged goods with the carrier be sure that you note the damage in writing with the carrier before you sign for the product.
Section 9: Color Substitutions - Our company reserves the right to substitute colors on paintballs and soft good items to the nearest color available at the time your order is processed. We make every effort to insure that the color ordered is the color shipped, but due to availability constraints from the manufacturer, substitutions are sometimes necessary in order to fill orders.
Invoice #, tracking #, and description of the damage. Pictures (if possible) of product and packaging. (Visible damage needs to be noted with the delivery person at time of accepting your package.) The freight carriers will expect you to have the box, packaging and merchandise available for inspection for 7-15 days, depending on the carrier. A claim with the shipping company will be initiated once all information is received. Average claim processing time takes 30 days.
There is NO WARRANTY expressed or implied on the usability or quality of paintballs of any type, brand or color.
Section 11: Returns Policy - If you have a product compatibility question or issue, we recommend you call our sales staff prior to placing your order to insure that the product in question will work with your application and/or setup.
No Returns, except items shipped in error. NO EXCEPTIONS. Errors must be reported to Returns@FireDragonPaintball.com within 48 hours. Customer must refer to manufacturer warranty for all defective and/or damaged items. If you receive a defective item that does not have a manufacturer warranty, email us within 48 hours. Pictures may be required. Customer is responsible for postage on defective items.
Under NO CIRCUMSTANCES will our company accept returns on items that are not defective and have been used by the customer.
There is absolutely NO WARRANTY expressed or implied on paintballs of any type, brand or color.
All returned merchandise (with the exception of items shipped in error) may be refused at the customers expense and/or subjected to a 15% restocking fee. In this situation shipping charges WILL NOT be refunded.
Section 12: Disclaimer - Our company disclaims any responsibility or liability for any damage, loss or injury arising out of your purchase or by the use of the goods sold by our store.
Please note that "paintball equipment" may be prohibited or restricted in your area. The buyer should follow all local laws and ordinances in their state regarding paintball equipment, including age limitations on purchases. Please check before you order. Our company will not accept returns on the basis of the restrictions imposed in your area. International customers are responsible for paying tariffs, duties, custom charges and/or any fees imposed by their country for allowing the purchased products to enter. International customers are also responsible for laws governing the purchase, possession and/or use of paintball equipment in their country. Our company will not refund or accept a return from an international customer due to the restrictions placed upon such equipment by their country.
Section 13: Typographical Errors - This web site was created by humans. Due to their nature, humans are prone to making mistakes. We make every attempt to be sure that the information provided on our website is accurate and correct but occasionally an error can get by. We are not liable for any product informational typographical errors on the website. If you find an error on the website please report it to us for immediate correction.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information, we shall have the right to refuse or cancel any orders placed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the incorrect price.
Special note about children:
This Site is not intended for or directed to persons under the age of 18. FireDragonPaintball.com does not sell products for purchase by children. By registering with this web site, purchasing products from FireDragonPaintball.com or providing FireDragonPaintball.com with any information, you represent to FireDragonPaintball.com that you are 18 years of age or older and that any information you provide to FireDragonPaintball.com about a third party is for a third party that is 18 years of age or older.
FireDragonPaintball.Com
263 Coachlight Sq.
Montrose, NY 10548
